tag:blogger.com,1999:blog-6537850343112245015.post4848993441934045702..comments2023-12-26T08:16:13.781-08:00Comments on RV Voyageur: RV Woes With Insurance and Service...René and Jeanette Genereuxhttp://www.blogger.com/profile/09166865264538146835noreply@blogger.comBlogger28125tag:blogger.com,1999:blog-6537850343112245015.post-56061186370275321952016-04-15T17:37:49.727-07:002016-04-15T17:37:49.727-07:00I wish I had read this before we purchased a trail...I wish I had read this before we purchased a trailer from Fraserway. We are now in a months long standoff where they have our trailer for repairs due to faults that the warranty covers, and they have had it over a month without a single solitary thing been done. Now today I find out that MAYBE it has to be shipped to the manufacturing factory. And MAYBE they might know more by the end of the month. Its only halfway through April! Insane! I'm at a complete loss, your blog would have had us looking elsewhere for our purchase. Its clear they have no care for the people they sell to or do repairs for.CatBHopehttps://www.blogger.com/profile/10914800940469287547noreply@blogger.comtag:blogger.com,1999:blog-6537850343112245015.post-69250882938480384562016-04-15T17:37:26.194-07:002016-04-15T17:37:26.194-07:00I wish I had read this before we purchased a trail...I wish I had read this before we purchased a trailer from Fraserway. We are now in a months long standoff where they have our trailer for repairs due to faults that the warranty covers, and they have had it over a month without a single solitary thing been done. Now today I find out that MAYBE it has to be shipped to the manufacturing factory. And MAYBE they might know more by the end of the month. Its only halfway through April! Insane! I'm at a complete loss, your blog would have had us looking elsewhere for our purchase. Its clear they have no care for the people they sell to or do repairs for.CatBHopehttps://www.blogger.com/profile/10914800940469287547noreply@blogger.comtag:blogger.com,1999:blog-6537850343112245015.post-79191190694289169402015-10-07T23:16:33.865-07:002015-10-07T23:16:33.865-07:00What a great article. Thanks for sharing. We are a...<br /><br /><br /><br /><br />What a great article. Thanks for sharing. We are always looking to innovate and carry the industry forward by sharing great practices. What are your thoughts on digital advertising in regards to SEO, Graphic Design and Content? We have seen it all over the map from 500 word pieces to 2,500 word pieces. Not to mention the new hipster designs and parallax themes. What are your thoughts? Come check us out some time. Would love to hear what you think about our blog articles too.<a href="http://centermassmedia.com" rel="nofollow">centermassmedia.com</a><br />Anonymoushttps://www.blogger.com/profile/16143835667272147984noreply@blogger.comtag:blogger.com,1999:blog-6537850343112245015.post-28221149831306422362015-10-07T23:15:50.057-07:002015-10-07T23:15:50.057-07:00What a great article. Thanks for sharing. We are a...<br /><br /><br /><br /><br />What a great article. Thanks for sharing. We are always looking to innovate and carry the industry forward by sharing great practices. What are your thoughts on digital advertising in regards to SEO, Graphic Design and Content? We have seen it all over the map from 500 word pieces to 2,500 word pieces. Not to mention the new hipster designs and parallax themes. What are your thoughts? Come check us out some time. Would love to hear what you think about our blog articles too.<a href="http://centermassmedia.com" rel="nofollow">centermassmedia.com</a><br />Anonymoushttps://www.blogger.com/profile/16143835667272147984noreply@blogger.comtag:blogger.com,1999:blog-6537850343112245015.post-68598369865413013062015-08-23T23:39:40.099-07:002015-08-23T23:39:40.099-07:00This comment has been removed by the author.Anonymoushttps://www.blogger.com/profile/16143835667272147984noreply@blogger.comtag:blogger.com,1999:blog-6537850343112245015.post-24562352216134692242015-07-03T23:00:39.810-07:002015-07-03T23:00:39.810-07:00This comment has been removed by the author.Anonymoushttps://www.blogger.com/profile/06066294653425195089noreply@blogger.comtag:blogger.com,1999:blog-6537850343112245015.post-11325498689240563102015-06-11T01:56:30.055-07:002015-06-11T01:56:30.055-07:00This comment has been removed by the author.Anonymoushttps://www.blogger.com/profile/16143835667272147984noreply@blogger.comtag:blogger.com,1999:blog-6537850343112245015.post-1531527731766584122015-03-20T12:06:46.835-07:002015-03-20T12:06:46.835-07:00This comment has been removed by the author.Anonymoushttps://www.blogger.com/profile/06066294653425195089noreply@blogger.comtag:blogger.com,1999:blog-6537850343112245015.post-67740645396866193222015-03-20T07:57:45.731-07:002015-03-20T07:57:45.731-07:00This comment has been removed by the author.Anonymoushttps://www.blogger.com/profile/06066294653425195089noreply@blogger.comtag:blogger.com,1999:blog-6537850343112245015.post-21981669394771997662014-01-13T09:28:26.648-08:002014-01-13T09:28:26.648-08:00Hi Rene and Jeanette.
My name is Jason Mowbray fro...Hi Rene and Jeanette.<br />My name is Jason Mowbray from Fraserway RV. I'm the Service Manager.<br />I just happened to come across your blog.<br />I'm not familiar at this stage with everything than transpired while you were here, but wanted to take the time to tell you that I certainly do apologize on behalf of our Service department for not meeting up to your expectations. I have been with Fraserway for 25 years and I can tell you from the heart that I care very much about your concern. RV repairs and satisfied customers are my passion. In this case we obviously fell very short of this.<br />My goal now is to find out what happened and in the mean time I will personally contact you by phone so we can chat. I do appreciate your feedback, as if I don't here about concerns then there is nothing I can do to help.<br />I will be in touch shortly.Jason Mowbrayhttps://www.blogger.com/profile/02763942792672934750noreply@blogger.comtag:blogger.com,1999:blog-6537850343112245015.post-88185819363072476002013-11-20T07:57:19.776-08:002013-11-20T07:57:19.776-08:00Ouch, that must’ve been a terrible experience, Ren...Ouch, that must’ve been a terrible experience, René! Exploding tires are a huge headache, especially when it happens on the road. But the good thing is that all’s well that ends well. I think we could take it as a lesson to be cautious with the kind of RV materials that we purchase.<br /><br /><a href="https://plus.google.com/116480648221314716638/about?gl=US&hl=en-US" rel="nofollow">Liza @PrairieCityRV.com</a><br />Anonymoushttps://www.blogger.com/profile/13889995121960975335noreply@blogger.comtag:blogger.com,1999:blog-6537850343112245015.post-51227979195256227542013-10-08T10:02:12.441-07:002013-10-08T10:02:12.441-07:00My friends bought a new trailer from there and opt...My friends bought a new trailer from there and opted for the extended warranty. They hoped to have carefree ownership. Nothing but problems and complete frustration in getting work done. I think they must be dealing with the same bimbo. Just wrong on so many levels.<br />Hope all is well now.<br />ShelaghPeter and Shelaghhttps://www.blogger.com/profile/01164269883961306103noreply@blogger.comtag:blogger.com,1999:blog-6537850343112245015.post-70304184091803565442013-10-07T13:44:00.254-07:002013-10-07T13:44:00.254-07:00It's funny I'm reading your blog now. We j...It's funny I'm reading your blog now. We just moved to Burnaby recently and I was looking for somewhere that I could take my motorhome for servicing.<br />After reading your blog, I know where I'm not going.<br />Great heads up on that for sure.<br />Mind blowing costs are not in my budget (especially 10 hours on discovering issues).<br />No chinese tires on my rig, just good ole' American.<br /><br />Kal tire doesn't have a good rep anyway, so no more needs to be said on that.<br /><br />Buyer beware for sure!<br /><br />Take care, safe travels!Karyn-Leehttps://www.blogger.com/profile/12441864113888457036noreply@blogger.comtag:blogger.com,1999:blog-6537850343112245015.post-59564872432309944462013-10-07T13:43:46.982-07:002013-10-07T13:43:46.982-07:00It's funny I'm reading your blog now. We j...It's funny I'm reading your blog now. We just moved to Burnaby recently and I was looking for somewhere that I could take my motorhome for servicing.<br />After reading your blog, I know where I'm not going.<br />Great heads up on that for sure.<br />Mind blowing costs are not in my budget (especially 10 hours on discovering issues).<br />No chinese tires on my rig, just good ole' American.<br /><br />Kal tire doesn't have a good rep anyway, so no more needs to be said on that.<br /><br />Buyer beware for sure!<br /><br />Take care, safe travels!Karyn-Leehttps://www.blogger.com/profile/12441864113888457036noreply@blogger.comtag:blogger.com,1999:blog-6537850343112245015.post-43258224337237681392013-10-07T00:31:16.949-07:002013-10-07T00:31:16.949-07:00OMG what a nightmare !! As stressful as it was I&...OMG what a nightmare !! As stressful as it was I'm sure glad you Blogged about it to warn the rest of us to STAY AWAY from Fraserway RV.<br /><br />I think you should also write a report to the BBB and/or any other online business review websites.<br /><br />Also, some Folks I met here at the Park are looking at buying a new 5th wheel from Fraserway - I'll advise them not to !!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6537850343112245015.post-67901975614567230752013-10-03T13:18:49.004-07:002013-10-03T13:18:49.004-07:00What an ordeal! And good for you for telling the s...What an ordeal! And good for you for telling the story and warning other RV owners away from Fraser RV and the Chinese tires. Sometimes word of mouth can do more than anything else. I don't think the questionable repair places realize how far reaching on RV owner's blog can be. :)QuiltinLibraryLadyhttps://www.blogger.com/profile/16392850776832804028noreply@blogger.comtag:blogger.com,1999:blog-6537850343112245015.post-49202486766744752132013-10-01T19:36:34.990-07:002013-10-01T19:36:34.990-07:00I sent your experience to my dad because he also h...I sent your experience to my dad because he also had a terrible repair experience with this place. Hundreds of dollars later he also tells people never to have work on their RV done there. Thanks for sharing and warning others.Darci Kroeshttps://www.blogger.com/profile/12433566684828567987noreply@blogger.comtag:blogger.com,1999:blog-6537850343112245015.post-11601764746532075302013-10-01T09:29:18.640-07:002013-10-01T09:29:18.640-07:00An incredible story. I am sure I would have wrote...An incredible story. I am sure I would have wrote a check to get my unit and immediately go to the bank and stop payment - letting those bastards sue me (please). We are taking criminal behavior. <br /><br />Thanks to Kelsi we read your story btw. calypsohttps://www.blogger.com/profile/04451271195865202718noreply@blogger.comtag:blogger.com,1999:blog-6537850343112245015.post-72058126567571180232013-10-01T07:45:37.179-07:002013-10-01T07:45:37.179-07:00Yes it all ended well but in the mean time your po...Yes it all ended well but in the mean time your poor body suffered from all the stress and emotion you were dealing with. Who will compensate you for that.<br /><br />Sadly we also have a story about Fraserway RV, not anywhere near the scale of your situation but enough for us to have said adios many years ago. Now that we live hear in Kelowna we have a lovely RV tech who comes to us and does repairs. He is great.Contessa https://www.blogger.com/profile/01482663305121297253noreply@blogger.comtag:blogger.com,1999:blog-6537850343112245015.post-85532700108719951182013-09-30T09:13:39.880-07:002013-09-30T09:13:39.880-07:00Because of this story (and cause I trust you) we w...Because of this story (and cause I trust you) we will never ever ever ever ever ever ever ever ever ever EVER patronize Fraserway RV.<br /><br />And being full-time RVers, we run into a zillion other folks who own fifth wheels and motorhomes in BC. I will be sure to forward your story/blog post to everyone I know.<br /><br />I AM SICK TO DEATH of customer service departments that could care less about customer service. Enough is enough.kelsihttps://www.blogger.com/profile/08441804183381073252noreply@blogger.comtag:blogger.com,1999:blog-6537850343112245015.post-84683104812967557892013-09-30T04:30:58.103-07:002013-09-30T04:30:58.103-07:00What a heck of a story, glad that you finally got ...What a heck of a story, glad that you finally got things resolved. 5 months? that would be tough when we live fulltime in our coach.<br />Too bad these facilities and insurance companies can run such shoddy operations and still be in business.<br />our awesome travelshttps://www.blogger.com/profile/13031755671050584629noreply@blogger.comtag:blogger.com,1999:blog-6537850343112245015.post-36785610545092312732013-09-30T04:30:57.537-07:002013-09-30T04:30:57.537-07:00What a heck of a story, glad that you finally got ...What a heck of a story, glad that you finally got things resolved. 5 months? that would be tough when we live fulltime in our coach.<br />Too bad these facilities and insurance companies can run such shoddy operations and still be in business.<br />our awesome travelshttps://www.blogger.com/profile/13031755671050584629noreply@blogger.comtag:blogger.com,1999:blog-6537850343112245015.post-11535889988626112862013-09-29T18:23:16.572-07:002013-09-29T18:23:16.572-07:00I couldn't help but feel your utter frustratio...I couldn't help but feel your utter frustration while reading this - it's unbelievable. I hope writing this out got rid of some of the stress of this episode.<br /><br />It boggles the mind how some RV service facilities think it's o.k. to hang on to our RV's for days, weeks and in your case months.<br /><br />Thanks for telling this story and warning us about Fraserway RV.Rickhttps://www.blogger.com/profile/16523089898331291694noreply@blogger.comtag:blogger.com,1999:blog-6537850343112245015.post-63426691516809624062013-09-29T09:48:44.647-07:002013-09-29T09:48:44.647-07:00Unbelievable stuff. Hey I'm not the only one ...Unbelievable stuff. Hey I'm not the only one with misadventures! I hope to get all my tires replaced later this year, as I'm sure I'm due for something like this...The Ramblin RiverCathttps://www.blogger.com/profile/13835535908492898447noreply@blogger.comtag:blogger.com,1999:blog-6537850343112245015.post-29076620103977772722013-09-28T22:12:10.450-07:002013-09-28T22:12:10.450-07:00
OMG what a story, I am sorry you had such an ord...<br /> OMG what a story, I am sorry you had such an ordeal. I am glad you felt vindicated in the end, and I am really glad you posted about you experience, At least we all know not to go anywhere near Fraserway RVJean and Skiphttps://www.blogger.com/profile/01106819454019297412noreply@blogger.com